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Returns Policy

Cancelling an order: If you have placed an order and wish to cancel, please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call us on +44 (0)1228 808054. Please give your order number, name, address and telephone number.  If we receive your cancellation before your order is processed, we will give you a full refund including postage and packing charges.  However, in the event that we receive your cancellation after we have processed your order, you will need to return the item to us for a refund excluding postage and packing charges.

Money Back Guarantee: Any items (except earrings) can be returned to us within 14 days for a refund.  Due to health and safety legislation, earrings can only be returned if faulty.  Items must be returned in their original condition, unused and in their original packaging.  We will only refund the original postage and packing cost if the item is faulty.  You are responsible for the cost of returning the item to us and, since we can only refund items that are safely returned, we recommend that you send it with adequate postal insurance and signed-for delivery.

This returns policy does not affect your statutory rights.

How to return items to us: If you do decide to return something to us, it must be returned within 14 days in its original condition, unused and in its original packaging.  Please include your name, address and the reason you are returning the item, and send the item to:

Something Precious
10 Knowe Road
Carlisle
CA3 9EG

This returns policy does not apply to trade or wholesale orders.